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New to Pixwel? This guide covers the basics: finding your way around, understanding the symbols on assets, setting up contact lists, and knowing when help is available.

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Basic navigation

A few features make moving through the platform fast:
  • Instant search — start typing and matching results appear in real time.
  • Campaign view — see an entire project at once. All asset types show by default; search and filter to customize the view.
  • List view — a denser layout with smaller thumbnails and more detail per row, if you prefer lists to tiles.
  • Batch select — add multiple assets to your share and order queues at once.
  • Quick actions — add assets to a queue straight from their thumbnail as you browse.
Campaign view of a project grouped by asset type
List view of assets with rows and quick-action buttons
Multiple assets selected with checkboxes and order/share actions in the toolbar
Quick-action buttons on an asset thumbnail

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Symbols on an asset

Two icons can appear next to an asset to flag restricted access:
SymbolMeaning
LockThe file is embargoed — access is restricted until a release date. See Downloads for how to tell when, and how to request access.
Yellow slashed eyeThe asset is private and locked to specific territories. Only Head Office, the localization vendor, and the assigned territories can see it.
A private asset shows the slashed-eye icon beneath its thumbnail in project view, and to the left of its name in asset view. Hover the note overlay on the asset to see which territories it’s restricted to.
Legend showing the embargoed padlock versus the downloadable arrow
A private asset showing the slashed-eye icon in project view
A private asset in asset view with the slashed-eye icon and a territory restriction note

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Contact lists

A contact list is a reusable group of recipients you can pull into a share instead of typing addresses each time.
1

Open Preferences

Click your user profile at the bottom-left, then the settings gear (⚙️) to open Preferences.
2

Go to Contact Lists

Select the Contact Lists tab.
3

Create the list

Click Create a New Contact List, enter a name and the contacts, and click Save.
The user profile popover with the settings gear
The Contact Lists tab in Preferences
The Create A new Contact List button
The Contact List form with a name and contacts fields
You can edit or delete a list later from the same Contact Lists tab. You can also create a list on the fly while sharing: in the Share Queue, add recipients, click the save icon (💾) beside the field, name the list, and save.
A saved contact list with Edit and Delete actions
The save icon beside the Recipients field on the Create Share form
The Save Contact List dialog

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When help is available

The platform runs continuously, but the production team is available Monday 1:00 AM – Saturday 12:00 AM (Pacific Time), with weekend support for urgent matters. Times follow Pacific Time — PDT (UTC−7) in summer, PST (UTC−8) in winter.