Placing an order
Add to the Order Queue
Find the asset in your preferred language and click Order Localized Version at the bottom-right of the preview. An Order Queue opens in the notification bar — add as many assets as you need before processing them together.
Fill in the Order Wizard
Queued items show on the left with the current asset highlighted (your previous settings carry over). Set language and territory, the dialogue / narration / graphics options, the deadline, tags, and other details. The platform won’t let you submit until required fields are filled.
Choose deliverables
Select the file formats you need (see Choosing encodes). If an outside party needs the finished files, add them in the Send To field.
Deadlines can’t be set sooner than 24 hours out — this gives vendors a realistic turnaround. If you need it faster, arrange an expedited timeline directly with your vendor.
Choosing encodes
Pick deliverables by clicking a category and selecting one or more files — only what you select gets created.| Category | Options | Typical choice |
|---|---|---|
| Broadcast | HD, SD 4:3, SD 16:9 | HD in most cases |
| Online | 1080p, 720p, 480p, 360p | 1080p in most cases |
| Square | 1080p | — |
| Vertical | 1920p | — |
| 4x5 | 1350p | — |
Tags
Every order needs at least one tag — even for a single version. Tag names are built into the final file names, so deliverables are easy to identify.- Type the tag name in the Tags section and click Add Tag.
- Create one tag for every version you need (for example a
COMING SOONtag). - Edit or add tags after submission from the Tags tab of the work request.
Dedicated / Localized
Choosing Dedicated / Localized (rather than subtitled or OV) means a fully localized deliverable:- Dialogue & narration are dubbed into the target language.
- Graphics are completely replaced with your translation and given full graphic treatment — not just an overlay.
Special transcodes and split audio
- Special transcode (outside standard deliverables) — describe it in special instructions and attach a spec sheet in the work request’s file upload section (resolution, bars/end card, max size, format, duration, frame rate). If no spec sheet exists, give as much detail as possible.
- Localized split audio (dubbed dialogue/narration stems) — Pixwel doesn’t host these; request them from your localization vendor directly.
Leaving notes and comments
Two places to give feedback:- Discussion tab — general comments between you and the vendor. Click New Comment, then Submit. (Not for offline-approval notes.)
- Offline review — from the timeline view, click New Comment for a revision. Add a text comment, or click Request Change, pause the preview, and drag across the frame to highlight an area before submitting. Annotations are saved alongside the content and are clickable.
Managing your orders
Open Manage Work Requests from the side toolbar. By default it shows the last 30 days; switch between your own and My Group(s) requests, filter by project/asset type/status, adjust the date range, and search. Opening an order gives you four tabs:| Tab | What it’s for |
|---|---|
| Overview | All order details. |
| Discussion | General comments with the vendor. |
| Tags | Upload files for individual tags (localized narration, custom graphics). |
| Files | Upload vendor resources not tied to a specific tag. |
Order statuses
A work request moves through these statuses (see also Work Requests):| Status | Meaning |
|---|---|
| Cancelled | The user cancelled the order. |
| Incomplete | Submitted but missing something — usually subtitle translations. |
| Order Submitted | Successfully submitted to the vendor. |
| Awaiting Materials | The vendor has the order but needs more material/info from the territory before starting. |
| In Progress | The vendor has started work. |
| Translation Approved | A territory user approved the assigned translator’s translations. |
| Awaiting Approval | The vendor uploaded a checker (offline) for review. |
| Approved | The user approved the preview. |
| Rejected | The user rejected the preview and asked for changes. |
| Complete | The vendor delivered the localized master(s). |
Updating an existing order
Edit an order from the ⋮ menu next to the spot’s thumbnail in the work request. What you can change depends on status:| Status | What you can change |
|---|---|
| Incomplete / Submitted | Everything, until the vendor acknowledges it. |
| In Progress | Only tags and deliverables; localization changes need the vendor to revert it. |
| Awaiting Approval | Only existing tags and deliverables; major changes need vendor reversion. |
| Approved / Complete | Nothing — place a new order for additional needs. |
| Cancelled | Nothing — cancellation can’t be reversed; place a new order. |